Bermondsey Carpet Cleaning Service Terms and Conditions

These Terms and Conditions govern the provision of carpet, upholstery and related cleaning services by Bermondsey Carpet Cleaning to consumers and business customers in the United Kingdom. By making a booking, you agree that you have read, understood and accept these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Customer means the individual or business that books cleaning services with Bermondsey Carpet Cleaning.

Services means any carpet, rug, upholstery, hard floor, mattress or related cleaning or stain treatment services provided by Bermondsey Carpet Cleaning.

Premises means the property or location at which the Services are to be carried out.

Technician means any employee, contractor or representative of Bermondsey Carpet Cleaning carrying out the Services.

Agreement means the contract between Bermondsey Carpet Cleaning and the Customer for the supply of Services, which incorporates these Terms and Conditions.

2. Scope of Services

Bermondsey Carpet Cleaning provides professional cleaning services, including carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, and associated services, subject to availability. The exact scope of work will be confirmed at the time of booking, either via a written confirmation or agreed verbally and recorded in our booking system.

The Customer is responsible for ensuring that any information provided about the Premises, including the size and type of areas to be cleaned, access arrangements and parking, is accurate and complete. Bermondsey Carpet Cleaning reserves the right to adjust the price or scope of Services if the information provided is inaccurate or incomplete.

3. Booking Process

Bookings can be made by contacting Bermondsey Carpet Cleaning through its accepted communication channels. A booking is not confirmed until it has been accepted by Bermondsey Carpet Cleaning and a date and time have been agreed.

At the time of booking, the Customer may be asked to provide details including name, service address, billing address, description of areas and items to be cleaned, preferred dates and times, and any special access or parking requirements.

Bermondsey Carpet Cleaning reserves the right to decline any booking request at its sole discretion, including where the requested date or time is unavailable or where the Premises or required work falls outside the usual scope of our Services.

Any quotation provided prior to inspection of the Premises is an estimate only. Prices may be adjusted on arrival where the actual condition, size or nature of the items to be cleaned differs from that originally described by the Customer.

4. Access, Parking and Customer Obligations

The Customer must ensure that the Technician has safe and unrestricted access to the Premises at the agreed time. This includes arranging any necessary parking permissions or visitor permits and complying with any building or site rules that apply.

The Customer must ensure that the areas to be cleaned are reasonably tidy and free from excessive personal items, breakables and clutter that could prevent effective cleaning. The Technician may refuse to clean areas that are unsafe, obstructed, or contaminated in ways not disclosed at the time of booking.

The Customer is responsible for securing and removing any valuable, fragile or irreplaceable items from the areas to be cleaned. Bermondsey Carpet Cleaning will not be liable for damage to items that should reasonably have been removed or protected by the Customer before the Services commenced.

5. Pricing and Payment Terms

All prices are quoted in pounds sterling and, where applicable, inclusive of VAT or other taxes that may apply. Bermondsey Carpet Cleaning reserves the right to amend prices at any time, but will honour the price agreed at the time of booking, subject to any adjustment required due to inaccurate or incomplete information provided by the Customer.

Payment is due in accordance with the payment method agreed at the time of booking. Unless otherwise agreed, payment is required either in advance or on completion of the Services on the day of the visit.

Bermondsey Carpet Cleaning accepts standard forms of payment as notified to the Customer at the time of booking. Cash payments, if accepted, must be made directly to the Technician against a receipt or confirmation. Where card or bank payments are used, the Customer authorises Bermondsey Carpet Cleaning to charge the agreed amount for the Services provided.

For business customers or account arrangements, payment terms will be specified at the point of agreement. Late payment may incur interest and administrative charges in accordance with applicable UK law and any specific credit terms agreed in writing.

6. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking subject to the following conditions.

If the Customer wishes to cancel or reschedule more than 48 hours before the scheduled start time, no cancellation fee will normally apply, unless otherwise agreed for large or specialised bookings.

If the Customer cancels or reschedules within 48 hours of the scheduled start time, Bermondsey Carpet Cleaning reserves the right to charge a cancellation fee up to 50 percent of the quoted price, to cover lost time and administrative costs.

If the Technician arrives at the Premises at the agreed time and is unable to gain access, or if the Customer refuses entry or the job cannot proceed for reasons within the Customer's control, Bermondsey Carpet Cleaning may treat this as a late cancellation and charge up to the full quoted price.

Bermondsey Carpet Cleaning may cancel or reschedule a booking in case of unforeseen circumstances including, but not limited to, staff illness, equipment failure, severe weather, access or safety issues, or events beyond our reasonable control. In such cases, we will endeavour to provide as much notice as possible and to offer an alternative appointment. Bermondsey Carpet Cleaning will not be liable for any indirect loss or costs incurred by the Customer due to such cancellation or rescheduling.

7. Service Quality and Limitations

The Technician will use reasonable care and skill in providing the Services and will follow industry-appropriate processes and cleaning methods, subject to the condition and age of the items being treated.

While every reasonable effort is made to achieve the best possible result, Bermondsey Carpet Cleaning does not guarantee that all stains, marks, odours or discolouration can be completely removed. Results will depend on factors such as the age and type of stain, previous cleaning attempts, fibre or fabric composition, and general wear.

The Customer acknowledges that certain pre-existing conditions, including but not limited to wear, sun damage, loose or weakened seams, prior chemical treatments, fading and shrinkage risks, may limit the outcomes of cleaning and may carry an increased risk of damage. The Technician may highlight such risks where they are visible but cannot be responsible for hidden issues that only become apparent during or after cleaning.

8. Customer Responsibilities Before and After Cleaning

Before the Services commence, the Customer must:

Ensure all pets and small children are kept safely away from the working area.

Remove small items, toys, household goods and fragile objects from the surfaces and floors to be cleaned.

Inform the Technician of any known problems, stains, prior damage, loose fittings, or colour instability that could affect the cleaning process.

After the Services are completed, the Customer must:

Allow adequate ventilation and drying time as advised by the Technician.

Avoid walking on freshly cleaned areas with outdoor shoes or placing furniture back until recommended by the Technician.

Follow any aftercare instructions, including advice on spot cleaning and drying, to help maintain the results and avoid damage.

9. Waste Handling and Environmental Regulations

Bermondsey Carpet Cleaning carries out its Services in accordance with applicable waste management and environmental regulations in the United Kingdom. Any waste generated as part of the normal cleaning process, such as used solutions, extracted soiling and disposable materials, will be handled and disposed of responsibly.

The Customer must not request the Technician to remove or dispose of waste that falls outside the scope of standard cleaning activities, such as hazardous materials, clinical waste, building rubble or fly-tipped rubbish. Bermondsey Carpet Cleaning is not licensed to handle certain types of controlled or hazardous waste and reserves the right to refuse any request that would breach relevant regulations or pose a health and safety risk.

Where practical, Bermondsey Carpet Cleaning will use cleaning methods and products that minimise environmental impact, without compromising on effectiveness and safety. The Customer may request further details about the products used, particularly in cases of allergies or sensitivities, so that appropriate options can be discussed.

10. Damage, Liability and Exclusions

Bermondsey Carpet Cleaning will take reasonable care to avoid damage to the Customer's property. In the unlikely event of accidental damage clearly caused by our Technician, the Customer must notify Bermondsey Carpet Cleaning as soon as reasonably possible and in any event within 48 hours of the completion of the Services.

Where damage is shown to have been caused by Bermondsey Carpet Cleaning, and subject to applicable law, we may at our discretion repair the damage, arrange for a third party repair, or compensate the Customer for the reasonable cost of repair or replacement, taking into account the age, condition and expected lifespan of the item.

Bermondsey Carpet Cleaning will not be liable for:

Any pre-existing damage, defects, wear and tear, ageing, fading, or deterioration, including damage that becomes apparent or worsens as a result of proper cleaning.

Any damage arising from hidden or unstable conditions, including loose floor coverings, insecure fittings, faulty electrical sockets, broken tiles, substandard installations, or structural issues at the Premises.

Any loss or damage arising from failure by the Customer to follow advice or instructions given by the Technician, including regarding drying times, re-placement of furniture, or use of protective pads.

Any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss of business, arising from or in connection with the provision of the Services.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully limited or excluded under UK law.

11. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should contact Bermondsey Carpet Cleaning as soon as reasonably possible, and in any event within 48 hours of the work being completed. We may request photographs or further information to assess the issue.

Bermondsey Carpet Cleaning will review the complaint and, where appropriate, may offer a re-visit to inspect, re-clean specific areas, or take other reasonable steps to resolve the matter. Our aim is to resolve complaints promptly and fairly, but this may depend on the Customer cooperating with any reasonable requests for information or access.

If a dispute cannot be resolved directly, the parties may consider using a recognised alternative dispute resolution service or, as a last resort, may pursue their rights through the courts.

12. Force Majeure

Bermondsey Carpet Cleaning will not be in breach of this Agreement or liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, power failures, transport disruption, strikes, accidents, public health emergencies, or legal restrictions.

13. Privacy and Data Protection

Bermondsey Carpet Cleaning will collect and use personal data provided by the Customer for the purposes of managing bookings, providing the Services, handling payments, and dealing with queries or complaints. Personal information will be processed in accordance with applicable UK data protection law.

Customer details will not be sold to third parties. Information may be shared with service providers who assist in delivering the Services, payment processors, insurers, or as required by law. Customers may request details of the personal data held about them and may ask for corrections where necessary.

14. Variations to Terms

Bermondsey Carpet Cleaning may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that specific Agreement. Any material changes will be posted on our website or made available on request.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between Bermondsey Carpet Cleaning and the Customer, are governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

16. Entire Agreement

These Terms and Conditions, together with any written or recorded booking confirmation, constitute the entire Agreement between Bermondsey Carpet Cleaning and the Customer and supersede any prior discussions, correspondence or understandings relating to the subject matter.

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. No failure or delay by Bermondsey Carpet Cleaning in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

By placing a booking with Bermondsey Carpet Cleaning, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.